Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
Avoiding Middle Management
Jason Kottke wrote a post earlier this week on solutions for avoiding middle management, and he made reference to Adaptive Path’s advocacy program. Some folks emailed me directly for more information, so I thought I’d share a bit more about how the...
Read more about Avoiding Middle Management...Smarter shopping on smartphones
This weekend my wife and I went shopping for a birthday present for our 5-year-old nephew, and as usual we were looking for a gift at the last minute. We found ourselves in the toy aisle of a local store, unsure what to buy or how much these toys...
Read more about Smarter shopping on smartphones...Notes from LIFT | Asia
LIFT | Asia in Jeju Island, South Korea was a fantastic event that did for me what all good conferences should do: connect people with their tribe, provide interesting and thought-provoking content, and leave attendees with a sense of hope and...
Read more about Notes from LIFT | Asia...Google Friend Connect - Ready to Launch?
Google earlier opened Friend Connect for a limited number of users only but I suspect that the public launch of Friend Connect may happen very soon. Google Friend Connect is a much-awaited service from Google that lets you add social features to any...
Read more about Google Friend Connect - Ready to Launch?...Analytic on self-service and customer portal
It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
Read more about Analytic on self-service and customer portal...Performance Culture vs Software
The main telltale is whether the CEO agrees to meet the software or performance training/consulting providers. In most cases, we've found the the organisation will go with the software solution when the CEO is not directly involved. If the CEO gets...
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